Returns & Exchanges

Last updated: October 2026

30-day money-back guarantee

If you are not completely satisfied, you may return your product within 30 days of delivery for a full refund — no questions asked.

How to start a return

1. E-mail support@nueviss.com with your order number and "Return" in the subject.
2. We reply within 1–2 working days with the correct return address and full instructions — our fulfilment partner operates several warehouses, so do not send items back before receiving the return address; parcels sent without authorisation cannot be processed.
3. Send the item back in its original condition. Once it arrives and is inspected, we refund to your original payment method within 3–5 working days.

Conditions

• Item must be in original condition and packaging where reasonable.
• Return postage is covered by the customer unless the item is faulty or incorrect — in that case we cover it.
• We recommend a tracked service — we are not responsible for parcels lost in transit back to us.

Faulty or damaged items

If your product arrives damaged or develops a fault, contact us with a photo and we will replace or refund it immediately — this is in addition to your rights under the Consumer Rights Act 2015.

Exchanges

Prefer a replacement instead of a refund? Just say so in your return e-mail and we will dispatch a new unit at no extra cost.

Statutory rights

Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of delivery for any reason. Our 30-day guarantee extends this right voluntarily.

Contact

Returns & exchanges: support@nueviss.com