Privacy Policy

Last updated: October 2026

1. Who we are

nueviss.com ("Nueviss") is the data controller for personal data collected through this website, for the purposes of the UK GDPR and the Data Protection Act 2018.

2. What we collect

• Order data — name, e-mail, phone, delivery address (including Postcode) collected at checkout.
• Payment data — processed entirely by Stripe; we never see or store your card number.
• Technical data — IP address, browser type and pages visited (for security and analytics).

3. How we use it

• To process and deliver your order (contract performance).
• To send order confirmations and delivery updates.
• To handle returns, refunds and support requests.
• To comply with legal and accounting obligations.

4. Sharing

We share data only with: Stripe (payments), our delivery/courier partners (shipping), and authorities where legally required. We never sell your data.

5. International transfers

Stripe may process data outside the UK under appropriate safeguards (e.g., UK IDTA / Standard Contractual Clauses).

6. Retention

Order records are kept for up to 6 years to satisfy tax and accounting obligations, then deleted.

7. Your rights (UK GDPR)

You may request access, rectification, erasure, restriction, portability, or object to processing. You may also complain to the ICO (ico.org.uk).

8. Cookies

We use only strictly necessary cookies for cart/checkout functionality. No third-party advertising cookies are used.

9. Contact

Privacy requests: support@nueviss.com