Frequently asked questions
Can't find your answer? E-mail support@nueviss.com — we reply within 24h.
Orders & payment
How do I place an order?
Add the product to your cart and proceed to checkout. Payment is processed securely by Stripe — we accept all major cards, Apple Pay and Google Pay.
Do I need an account to buy?
No — checkout works as a guest. Creating an account is optional.
Is my payment information secure?
Yes. Payments are processed entirely by Stripe on their secure servers — we never see or store your card details.
Can I use a discount code?
Yes — enter your code in the cart drawer or at checkout and the discount applies to your order total.
Shipping
How long does delivery take?
Two options at checkout: DHL Free Shipping (3–8 working days, free for all UK orders) or DHL Express (2–5 working days, £5.00 with processing priority). See our Shipping Policy.
Do you ship outside the UK?
Not yet — we currently deliver to United Kingdom addresses only.
How can I track my order?
You will receive a tracking link by e-mail as soon as your order is dispatched. Allow up to 48 hours for tracking to activate.
Returns & refunds
What is your returns policy?
30-day money-back guarantee — if you're not satisfied, e-mail us to start a return. See Returns & Exchanges.
When will I get my refund?
Once the returned item arrives and is inspected, we refund to your original payment method within 3–5 working days.
What if my product arrives faulty or damaged?
Contact us with a photo and we will replace or refund it immediately — this is in addition to your statutory rights.
Products
Are your products genuine?
Yes — every product is quality-checked before dispatch and covered by our returns guarantee.
Is the KODO 2026 IPL device safe to use at home?
Yes — it is designed for home use with adjustable energy levels and ice-cooling comfort. Always follow the instructions in the manual.
Contact
How do I contact support?
E-mail support@nueviss.com — we answer within 24 hours, Monday to Friday.